“Fredrik is an enthusiastic and analytical leader of technology-enabled business development. His leadership style is based on solid subject-matter understanding, strong facilitation skills, clear communication and active stakeholder dialogues.”
Special skills
Digital process and service development
Customer relationship management, eCommerce, Order to Cash, Finance, MDM
Program and project management
Agile thinking and practices (Scrum, LeSS, SAFe)
Leadership and coaching
Enterprise and IT architecture
Salesforce Sales and Service Cloud, CloudSense CPQ
Financial analysis, financial management and business cases
Vendor management (onsite & offshore)
IT operations management
Strengths
Analytical and enthusiastic leader of technology-enabled business transformation with extensive experience from consulting and industry
Focused on the why to be able to challenge and find the best how
Able to understand and comfortably lead discussions in any matters related to a business transformation – strategic, operational and deeply technical – on any level in the organization
Able to make complicated matters and dependencies easy to understand through clear communication and visualization
Relevant experience
Fredrik has successfully led the delivery of 50+ demanding programs and projects as management consultant and IT program manager, e.g.
IT program manager for a large multi-vendor digital transformation involving renewal of Online Sales and Self-Service, CRM, Case Mgmt, CPQ, and Quote to Cash capabilities based on Salesforce ecosystem
Led the design and delivery of new data models and digital capabilities to unify customer identities and customer data across businesses and online services and achieve a 360° view of customers
Finance stream lead in a joint program of Nordic Transmission System Operators to establish a centralized imbalance settlement operation for the Nordic energy market
Project manager and architectural lead at a Nordic bank in the selection and implementation of a multi-vendor solution for workflow and document management in the corporate loan origination process
Education
Master of Science in Technology, Helsinki University of Technology, Department of Industrial Engineering and Management (1998)
Certified LeSS Practitioner (2018)
Machine Learning by Stanford University on Coursera (2017)
