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Mikko Heikkilä

Senior Managing Consultant

“An enterprise is a “system of systems”, which is complex by nature and a “sosio-technical” construct – both human and technology aspects need to be taken into account in development of any kind. My role is to gather all the relevant enterprise data (customers, services and products, processes, information, applications and technologies) together, make these available in easy and simple format to enable transparent and effective development and decision making and, together with both business stakeholders and development teams, implement the solutions with an agile mindset.“

Special skills

  • ERP implementations & renewals (D365 NAV/BusinessCentral) ​

  • ERP/POS/eCom retail vertical implementations and solution design (LS NAV/Central/Pharmacy, D365 Commerce)​

  • Retail Operations Development and Architecture design:​

  • Product and Assortment Management, MDM & PLM​

  • Sourcing, purchasing & merchandising processes​

  • Inbound & Outbound logistics​

  • Store operations and eCommerce ​

  • Digital transformation and Change Management​

  • Data architecture, Business Intelligence and Analytics​

  • Agile Project Management and Project Portfolio Management

Strengths

  • Long experience in retail business development, UI & UX design, business analytics and enterprise architecture, enabling efficient co-operation with different business key stakeholders.

  • Motivational leader, steering teams to perform well in a high pressure environment. ​

  • Strong visualization skills and ability to structurize complex designs into clear development streams.

  • Securing optimal collaboration between different parties and keeping the focus in the right area without a risk of sub-optimization.

Relevant experience

20 years of experience in business and ICT development projects in retail and in-depth experience in complex business and solution architecture transitions covering the different functional areas of retail business. ​

  • Solution Architect, Project Manager, team lead in several large and international ERP/POS implementation projects​

  • ERP functional design, Solution and Integration Architecture design in complex solution environments​

  • Enterprise Architect and Senior Advisor in several process development and implementation projects (D365 Business Solutions)

Education

  • TOGAF 9 Foundation (2022)​

  • ITIL 4 Foundation (2019)​

  • Aalto University Helsinki, Computer Aided Design​

  • Bachelor’s Thesis (2014): ”Räätälöidyn toiminnanohjausjärjestelmän hyödyntäminen optisen alan vähittäiskaupan esillepanon toteutuksessa”​ (”Using a tailored ERP system to maintain product displays in the optical retail stores”) ​

  • College graduate (1997), Pohjois-Tapiola Gymnasium

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