Minna Joensuu

• Strong expertise in project and program management, incl. frameworks (Prince2, SAFe, agile).

• Leading and managing RFX programs and complex vendor selection processes.

• Extensive knowledge of ITIL, SIAM, ISO/IEC 20000, service management, and service governance.

• Skilled in managing offshore teams, transition projects, and distributed delivery.

• Strong financial management skills, including budgeting, cost optimization, and vendor financials. Certified in FinOps.

• Strong, collaborative leader with excellent stakeholder management.

• Analytical and structured thinker with a pragmatic approach to problem-solving.

• Clear communicator who ensures alignment and drives execution.

• Resilient and calm under pressure, with a positive and solution-focused mindset.

25 years of experience in IT leadership, project & program management, service management, and management consulting.

Leading major transformation and IT initiatives

• Global ecommerce platform renewal (pre-study, RFI/RFP, planning, execution)

• Global MES preparation, business case, vendor selection & implementation

• Tariff mitigation and obsolescence reduction programs (global scope)

Large-scale service delivery & outsourced IT leadership

• Service Director for Finland’s largest outsourced IT environment (150+ people, global delivery)

• Management of infrastructure, application operations, SIAM, PMO and critical business services

• Service management transformation leading to ISO/IEC 20000 certification

Cloud and platform transformation projects

• Public cloud governance & multi-cloud operating model (Azure, AWS, GCP)

• SAP platform migration to Azure, AD security enhancement, DC segmentation

• Cloud strategy, cost governance (FinOps), landing zones and technical governance

Business and technology execution

• RFX planning and execution for complex programs

• Application management, operations and infrastructure services, automation (RPA), and service improvement

• Leadership of multidisciplinary teams (project managers, architects, developers)

• Executive MBA, Henley Business School

• BBA, Information Technology, Haaga-Helia University of Applied Sciences

• ITIL Expert

• FinOps Certified Practitioner•Certified SAFe 5 Agilist

• PRINCE2 6th Edition Foundation in Project Management